pokbet Privacy Policy

1. Introduction

pokbet ("we," "us," "our," or "pokbet") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect personal data obtained from users ("you," "your," or "User") of the pokbet online casino and sports betting platform, accessible at https://pokbet.cam and through our mobile applications (collectively, the "Platform" or "Service"). This Privacy Policy forms an integral part of our Terms and Conditions and should be read in conjunction with that document.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the pokbet Platform. We reserve the right to modify this Privacy Policy at any time, and such modifications will be effective immediately upon posting to the Platform. Your continued use of the Platform following any changes constitutes your acceptance of the revised Privacy Policy.

pokbet operates in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks presented by the processing of your personal data. This Privacy Policy applies to all Filipino players aged 21 and above who access and use pokbet services from the Philippines or any jurisdiction where online gambling is legal and permitted.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a pokbet account or use our services, we collect personal information that you voluntarily provide, including but not limited to: (a) Account Registration Information: Full name, date of birth, gender, email address, mobile phone number, residential address, username, and password; (b) Identity Verification Information: Government-issued identification documents (passport, driver's license, national ID), proof of address (utility bills, bank statements), photographs or scans of identification documents, and biometric data where required for enhanced verification; (c) Financial Information: Payment method details (GCash mobile number, PayMaya account, bank account numbers for BPI, BDO, Metrobank, Unionbank, Security Bank), credit/debit card information (card number, expiration date, CVV), transaction history, deposit and withdrawal records, and account balance information; (d) Communication Information: Any information you provide when contacting customer support, including chat transcripts, email correspondence, phone call recordings, feedback, complaints, and survey responses.

2.2 Information We Collect Automatically

When you access and use the pokbet Platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar technologies, including: (a) Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and device settings; (b) Usage Data: IP address, geographic location (city, region, country), pages visited, features accessed, games played, betting patterns, time and date of access, duration of visits, clickstream data, referral source, and navigation paths; (c) Transaction Data: Details of all deposits, withdrawals, wagers placed, game outcomes, bonus usage, promotional activity, and account balance changes; (d) Performance Data: Information about how the Platform performs on your device, including load times, errors encountered, crash reports, and system diagnostics.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including: (a) Payment service providers (GCash, PayMaya, banks, payment processors) who verify your payment method and process transactions; (b) Identity verification services that confirm your age, identity, and address; (c) Credit reference agencies and fraud prevention services that assess transaction risk; (d) Marketing partners and affiliate networks through which you may have been referred to pokbet; (e) Social media platforms if you choose to link your social media account to your pokbet account; (f) Responsible gaming organizations or self-exclusion registers where you may be listed.

3. How We Use Your Information

pokbet collects and processes your personal information for the following legitimate business purposes: (a) Account Management: To create, maintain, and administer your pokbet account, verify your identity and age (21+ requirement), process your registration, authenticate your login credentials, and manage your account settings and preferences; (b) Service Provision: To provide you with access to the pokbet Platform, process your deposits and withdrawals, facilitate your participation in casino games and sports betting, maintain your transaction history, calculate and credit winnings, apply bonuses and promotional offers, and ensure proper functioning of all Platform features; (c) Compliance and Security: To comply with legal obligations under Philippine law and applicable gaming regulations, verify your eligibility to use pokbet services, prevent fraud, money laundering, and other illegal activities, detect and prevent unauthorized access or security breaches, investigate suspicious transactions or gaming patterns, maintain responsible gaming standards, and enforce our Terms and Conditions.

(d) Customer Support: To respond to your inquiries, questions, and complaints, provide technical assistance and troubleshooting, resolve disputes related to your account or transactions, and improve our customer service quality; (e) Marketing and Communications: To send you promotional offers, bonuses, and marketing materials that may be of interest to you (subject to your consent and communication preferences), inform you about new games, features, and services, send you important updates about your account or the Platform, provide personalized recommendations based on your gaming preferences, and conduct market research and customer satisfaction surveys; (f) Analytics and Improvement: To analyze Platform usage patterns and user behavior, improve the design, functionality, and performance of the Platform, develop new features, games, and services, understand player preferences and trends, optimize our marketing strategies, and enhance overall user experience.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, pokbet processes your personal information based on the following legal grounds: (a) Consent: You have given explicit consent for us to process your personal information for specific purposes, such as receiving marketing communications or participating in promotional campaigns; (b) Contractual Necessity: Processing is necessary for the performance of the contract between you and pokbet (our Terms and Conditions), including account creation, service provision, payment processing, and dispute resolution; (c) Legal Obligation: Processing is necessary to comply with legal obligations imposed on pokbet under Philippine law, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, tax reporting obligations, and responsible gaming mandates; (d) Legitimate Interests: Processing is necessary for pokbet's legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and customer relationship management, provided such interests are not overridden by your fundamental rights and freedoms.

5. Information Sharing and Disclosure

pokbet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal information with selected third parties in the following circumstances: (a) Service Providers: We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, banks, payment gateways), identity verification and KYC services, cloud hosting and data storage providers, customer support platforms, marketing and analytics services, email delivery services, and fraud prevention and security services. These service providers have access to your personal information only to the extent necessary to perform their designated functions and are contractually obligated to maintain confidentiality and security.

(b) Legal and Regulatory Authorities: We may disclose your personal information to government agencies, regulatory bodies, law enforcement authorities, or courts when required by law or when we believe in good faith that such disclosure is necessary to comply with legal obligations, prevent fraud or criminal activity, protect pokbet's rights and property, respond to legal claims or investigations, or comply with court orders, subpoenas, or regulatory inquiries; (c) Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving pokbet, your personal information may be transferred to the acquiring or successor entity, subject to the same privacy protections outlined in this Privacy Policy; (d) Affiliate Companies: We may share your information with affiliated companies within the pokbet corporate group for administrative purposes, service improvement, and consolidated reporting, subject to the same privacy standards; (e) With Your Consent: We may share your personal information with other third parties when you have provided explicit consent for such disclosure.

6. Data Retention

pokbet retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, regulatory, or reporting requirements. Specific retention periods vary depending on the nature of the information and the purposes for which it is processed: (a) Account Information: We retain your account information for the duration of your active account and for a period of seven (7) years following account closure, as required by Philippine anti-money laundering regulations and tax laws; (b) Transaction Records: Financial transaction records, including deposits, withdrawals, and wagers, are retained for a minimum of seven (7) years to comply with financial record-keeping requirements; (c) Identity Verification Documents: Copies of identification documents are retained for seven (7) years following account closure for compliance purposes; (d) Communication Records: Customer support communications, including chat transcripts and email correspondence, are retained for three (3) years for quality assurance and dispute resolution purposes.

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data retention and deletion procedures. You may request deletion of your personal information before the standard retention period expires, subject to our legal obligations to retain certain records. In such cases, we will delete all information that we are not legally required to retain.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information: (a) Right to Access: You have the right to request confirmation of whether pokbet is processing your personal information and to obtain a copy of your personal data in a structured, commonly used, and machine-readable format; (b) Right to Rectification: You have the right to request correction of inaccurate, incomplete, or outdated personal information held by pokbet; (c) Right to Erasure: You have the right to request deletion of your personal information under certain circumstances, subject to legal obligations that require us to retain certain records; (d) Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests; (e) Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format and to transmit that data to another service provider; (f) Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) days or as otherwise required by Philippine law. Please note that we may need to verify your identity before processing certain requests to protect your personal information from unauthorized access or disclosure.

8. Cookies and Tracking Technologies

pokbet uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information. We use the following types of cookies: (a) Essential Cookies: Necessary for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled; (b) Functional Cookies: Enable enhanced functionality and personalization, such as remembering your language preference, username, and account settings; (c) Analytics Cookies: Help us understand how users interact with the Platform by collecting anonymous usage statistics, page views, session duration, and navigation patterns; (d) Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect the functionality of the Platform and prevent you from using certain features. For more information about cookies and how to manage them, please visit your browser's help section or contact customer support.

9. Security Measures

pokbet implements comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include but are not limited to: (a) Encryption: All data transmitted between your device and pokbet servers is encrypted using SSL/TLS protocols (minimum 256-bit encryption); (b) Secure Servers: Personal information is stored on secure servers protected by firewalls, intrusion detection systems, and regular security monitoring; (c) Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege and need-to-know basis; (d) Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms; (e) Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security weaknesses; (f) Employee Training: All pokbet employees undergo data privacy and security training and are bound by strict confidentiality agreements.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission as required by Philippine law.

10. Children's Privacy

pokbet services are strictly intended for users aged 21 years and above, in compliance with Philippine gambling age restrictions. We do not knowingly collect, use, or solicit personal information from individuals under the age of 21. If you are under 21 years of age, you are prohibited from creating a pokbet account or using our services. If we become aware that we have collected personal information from a person under 21 without proper age verification, we will immediately delete such information and terminate the associated account. Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to prevent minors from accessing gambling websites. If you believe that we have inadvertently collected information from a minor, please contact us immediately at [email protected].

11. Third-Party Links

The pokbet Platform may contain links to third-party websites, including payment processors (GCash, PayMaya), social media platforms, and affiliate partner sites. This Privacy Policy applies only to information collected by pokbet and does not cover any information collected by third-party websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party website before providing personal information or engaging in transactions on such sites.

12. Updates to This Privacy Policy

pokbet reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be effective immediately upon posting the revised Privacy Policy to the Platform, and the "Last Updated" date at the top of this document will be revised accordingly. Material changes that significantly affect your privacy rights will be communicated to you via email or prominent notice on the Platform. Your continued use of pokbet services following any modification constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

13. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy, our data protection practices, or the exercise of your privacy rights, please contact our Data Protection Officer: pokbet Data Protection Officer, Email: [email protected]. We will acknowledge receipt of your inquiry within three (3) business days and provide a substantive response within fifteen (15) days or as otherwise required by Philippine law. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.